Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals (including the authenticity scratch sticker) intact.

Non-Returnable Items

Several types of goods are exempt from being returned. Given the nature of our products:

  • Perishable goods: Honey and herbal supplements cannot be returned once the external seal is broken.
  • Health and personal care items: For safety and hygiene reasons, we do not accept returns on opened supplements.
  • Gift cards.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at: support@cheetahpower.com (or your specific store email).

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged during transit. If you need to exchange it for the same item, send us an email at support@cheetahpower.com.

Shipping Returns

  • To return your product, you should contact our support team for the designated return address.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.